Real Estate

The Roles and Responsibilities of a Septic Company

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A septic company is an on-site wastewater treatment and disposal facility consisting of a buried septic tank and a subsurface soil absorption system, such as a leach or drain field. These septic systems are generally a permanent solution to wastewater treatment and disposal for residential or commercial properties where centralized sewage treatment is unavailable.

A septic company, sometimes called a septage waste transporter or septic tank pumper, specializes in servicing, installing, and maintaining septic tanks. Some also offer sewer pipe cleaning and grease trap maintenance services.


The technicians of a septic company are responsible for cleaning, pumping, and maintaining septic systems. They also perform septic inspections and install new sewage systems.

Septic tank servicers typically work in rural areas that don’t have municipal sewer lines. Septic tanks filter waste and remove contaminants before releasing them into the environment.

They need the proper licensing and certifications for their work, a septic truck, locators and probes, and other equipment—the specific licenses and permits required vary by state.

In addition, they need business insurance (general liability), workers’ compensation, and vehicle licenses.

Customer Service

Customer service is essential to business success. It means ensuring each client has a positive experience, which can help you retain them and gain referrals.

For example, if a customer calls your company to complain about a clogged drain, you may give them a free diagnosis and repair service. It shows that you value their time and money, which septic customers will always appreciate.

Another way to build rapport with your customers is by offering them a warranty on septic services performed. It makes your customers more likely to return and refer their friends or family members.


The wastewater from a septic system enters an underground tank on the property, where solids settle to the bottom and bacteria break down organic matter. Water (called effluent) then flows through pipes into a drain field of gravel and soil, where it is treated by organisms living in the ground.

Failing septic systems can cause pollution of surface waters, including lakes, rivers, and ponds. These contaminants have the potential to affect both human health and the environment.

The local health department should properly maintain and inspect septic systems to protect groundwater. Septic systems that do not meet requirements may be deemed a public nuisance and require reduction or removal.

The septic tank receives blackwater or septage, which is waste carried off by toilets, urinals, kitchen sinks, laundry, and other solids in the form of food, sewage, and debris. It holds the waste for a period (depending on the septic tank design) until it is mixed with water to form the effluent in the tank.

It then enters the drain field, where a combination treats it of gravity, and pressure is. The septic drain field is typically a large, stone-filled trench with multiple drainage holes that discharge the effluent to the surrounding soil through percolation.

Septic system pumping is necessary to maintain the performance of the septic tank and drain field and prevent environmental pollution. Septic tanks must be pumped regularly to remove any sludge, scum, or oil/grease buildup that can block the tank outlet and prevent liquid effluent from flowing into the drain field.

Septic servicers clean and repair septic tanks, sewer lines, and drains or replace damaged piping. They also inspect septic tanks and drain fields to detect problems and diagnose the malfunction’s cause. They may also provide septic system inspection services for new home sales or verify the system’s design and installation.

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